Terms of Service

Effective Date: June 30, 2026  |  Last Updated: June 30, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Scotia Connect ("Company," "we," "us," or "our"), governing your access to and use of the website located at scotia-connext.com and all associated services, features, content, and products offered by Scotia Connect (collectively, the "Services").

By visiting our website, creating an account, placing an order, subscribing to a plan, or otherwise using any portion of our Services, you expressly agree to these Terms. Your continued use of our Services following the posting of any modifications to these Terms constitutes acceptance of those changes.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your agreement to these Terms will be treated as the agreement of the entity. In that case, "you" and "your" will refer to that entity.

You must be at least eighteen (18) years of age to use our Services. By agreeing to these Terms, you represent and warrant that you meet this age requirement. If you are under 18 years of age, you may only use our Services under the supervision of a parent or legal guardian who also agrees to be bound by these Terms.

2. Description of Services

Scotia Connect is a Canadian food service company operating through its website at scotia-connext.com. Our Services may include, but are not limited to, the following:

• Online Food Ordering: Allowing customers to browse food menus, select items, customize orders, and place orders for delivery or pickup.
• Food Delivery Services: Coordinating the delivery of food products to customer-specified addresses within our designated service areas across Canada.
• Pickup Services: Enabling customers to schedule and arrange in-store or curbside pickup of their orders.
• Subscription Meal Plans: Offering recurring meal plan subscriptions tailored to dietary preferences and nutritional goals.
• Catering and Event Services: Providing food catering solutions for corporate events, private functions, and other gatherings.
• Customer Account Management: Allowing registered users to manage their profiles, track orders, save preferences, and review order history.
• Promotional Offers and Loyalty Programs: Offering discount codes, loyalty points, and special promotions to eligible customers.
• Customer Support: Providing support through email, phone, and online channels to assist with orders and inquiries.

Scotia Connect reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of specific menu items, delivery zones, and service features may vary based on your geographic location within Canada, time of day, demand, and other operational factors. Scotia Connect does not guarantee the availability of any particular item or service at any given time.

3. User Accounts and Registration

To access certain features of our Services, you may be required to register and create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify Scotia Connect immediately at [email protected] if you become aware of any unauthorized use of your account or any other security breach.

Scotia Connect reserves the right to suspend or terminate your account at any time, with or without notice, if we believe that you have violated these Terms or engaged in any activity that may harm the Company, its customers, or third parties.

You may not create an account using a false identity, impersonate any person or entity, or use another person's account without authorization. Each registered user is permitted one (1) active account unless otherwise approved by Scotia Connect in writing.

4. User Obligations and Prohibited Activities

As a user of our Services, you agree to use the website and all associated Services only for lawful purposes and in accordance with these Terms. You agree not to engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Services in any manner that violates any applicable federal, provincial, or municipal law or regulation in Canada, including but not limited to the Consumer Protection Act (applicable provincial legislation), the Competition Act (R.S.C., 1985, c. C-34), and the Canadian Anti-Spam Legislation (CASL);
• Submitting false, misleading, or fraudulent orders, reviews, or information;
• Attempting to circumvent any security or access control measures employed by the website;
• Using automated scripts, bots, scrapers, or similar technologies to interact with the Services without our express written permission;
• Interfering with or disrupting the integrity or performance of the Services or the data contained therein;
• Attempting to gain unauthorized access to any portion of the Services, other user accounts, or computer systems connected to the Services;
• Using the Services to transmit unsolicited commercial messages or spam in violation of CASL;
• Uploading or transmitting viruses, malware, or any other malicious code;
• Harassing, threatening, defaming, or engaging in abusive conduct toward other users or Scotia Connect staff;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or organization;
• Collecting or storing personal information about other users without their express consent;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Services without express written permission from Scotia Connect;
• Using the Services for any commercial purpose other than as expressly permitted by Scotia Connect.

4.2 Food-Specific Obligations

• Providing accurate delivery addresses and ensuring that a responsible adult is present to receive food deliveries where required;
• Disclosing any known food allergies or dietary restrictions at the time of ordering. Scotia Connect will make reasonable efforts to accommodate such requests, but cannot guarantee an allergen-free environment;
• Not attempting to misuse promotional codes, loyalty rewards, or discount offers in a manner inconsistent with their intended use;
• Promptly reporting any food quality or safety concerns to our customer support team.

5. Intellectual Property Rights

All content on the scotia-connext.com website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and all other material (collectively, "Content"), is the property of Scotia Connect or its content suppliers and is protected under Canadian and international intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Trademarks Act (R.S.C., 1985, c. T-13).

The compilation of all Content on this website is the exclusive property of Scotia Connect and is protected by Canadian copyright law. All software used on this website is the property of Scotia Connect or its software suppliers and is protected by Canadian and international copyright laws.

Scotia Connect grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the website and Services for your personal, non-commercial purposes, subject to these Terms. This licence does not include the right to:

• Resell or make commercial use of the website or its Contents;
• Collect and use any product listings, descriptions, or prices for competitive purposes;
• Make any derivative use of the website or its Contents;
• Download or copy account information for the benefit of another merchant;
• Use data mining, robots, or similar data gathering or extraction tools.

Any unauthorized use of our intellectual property terminates the permission or licence granted by Scotia Connect. Scotia Connect's trademarks, logos, and service marks ("Marks") displayed on the website may not be used without the prior written permission of Scotia Connect. All other trademarks not owned by Scotia Connect that appear on this website are the property of their respective owners.

If you believe that any content on our website infringes your intellectual property rights, please contact us immediately at [email protected] with full details of your claim.

6. Payment Terms

By placing an order through scotia-connext.com, you agree to pay all applicable charges, including the price of the food items ordered, applicable taxes (including the Goods and Services Tax/Harmonized Sales Tax as applicable in your province), delivery fees, service charges, and any other fees disclosed at checkout.

6.1 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other electronic payment methods as indicated on our website. By providing your payment information, you represent and warrant that you are authorized to use the payment method and authorize Scotia Connect to charge the applicable amounts to your payment method.

6.2 Pricing and Taxes

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise indicated. Prices are subject to change without prior notice. All applicable taxes will be calculated and added to your order total at checkout in accordance with the tax laws of your province of residence in Canada.

6.3 Subscriptions and Recurring Billing

If you subscribe to a meal plan or any recurring service, you authorize Scotia Connect to charge your payment method on a recurring basis at the frequency specified at the time of subscription. You may cancel your subscription at any time subject to the cancellation terms applicable to your subscription plan. Cancellations must be made at least forty-eight (48) hours before the next billing cycle to avoid charges for that period.

6.4 Refunds and Cancellations

Orders may be cancelled within a specified timeframe as indicated during the ordering process. Once an order has been prepared or dispatched for delivery, cancellations may not be possible. Refunds will be evaluated on a case-by-case basis. In the event of a defective, damaged, or incorrect order, please contact us at [email protected] within twenty-four (24) hours of receipt. Scotia Connect reserves the right to offer a refund, replacement, or credit at its sole discretion in compliance with applicable provincial consumer protection legislation.

7. Delivery Terms and Conditions

Scotia Connect provides delivery services within designated service areas in Canada. Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to weather conditions, traffic, high demand, or other circumstances beyond our control.

You are responsible for ensuring that the delivery address provided is accurate and accessible. Scotia Connect shall not be liable for failed deliveries resulting from incorrect address information provided by the customer. If a delivery cannot be completed due to no one being available to receive the order, additional charges may apply for re-delivery attempts.

Risk of loss and title for food items pass to you upon delivery to the address you specified. Scotia Connect shall not be responsible for food items left unattended after delivery has been completed in accordance with your delivery instructions.

8. Disclaimers and As-Is Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, THE SERVICES PROVIDED BY SCOTIA CONNECT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Scotia Connect expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Services will be uninterrupted, timely, secure, or error-free;
• Warranties regarding the accuracy, reliability, or completeness of any information provided through the Services;
• Warranties that any defects in the Services will be corrected;
• Warranties that our website or the servers that make it available are free of viruses or other harmful components.

Scotia Connect makes no representations or warranties with respect to the nutritional content, allergen information, or specific ingredients of food items, beyond the information provided on our website. Customers with severe food allergies or specific dietary requirements are strongly encouraged to contact us directly before placing an order.

Nothing in these disclaimers shall exclude or limit any warranty or liability that cannot be excluded or limited under the applicable laws of Canada, including consumer protection rights under provincial legislation such as the Consumer Protection Act, 2002 (Ontario) or equivalent legislation in other provinces.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN CANADA, IN NO EVENT SHALL SCOTIA CONNECT, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of (or inability to access or use) the Services;
• Any conduct or content of any third party through the Services;
• Any content obtained from the Services;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any food-related illness, allergic reaction, or adverse health effects arising from consumption of food products ordered through the Services, where such effects result from information that was not disclosed by the customer at the time of ordering;
• Delivery delays, errors, or failures due to circumstances outside Scotia Connect's reasonable control.

In all cases, Scotia Connect's total aggregate liability to you for all claims arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the total amount paid by you to Scotia Connect in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred Canadian dollars (CAD $100.00).

Some Canadian provinces do not allow the exclusion or limitation of certain types of damages. In such provinces, our liability shall be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Scotia Connect and its officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Services in a manner not authorized by these Terms;
• Your violation of any applicable law, rule, or regulation, including applicable Canadian federal or provincial laws;
• Your infringement of any intellectual property or other rights of any person or entity;
• Any content or information you submit, post, or transmit through the Services;
• Your misuse or unauthorized sharing of your account credentials;
• Any negligent or willful misconduct by you.

Scotia Connect reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate fully with Scotia Connect in asserting any available defences. This indemnification obligation will survive the termination of these Terms and your use of the Services.

11. Privacy and Personal Information

Scotia Connect is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our Privacy Policy, available on our website, describes how we collect, use, disclose, and protect your personal information.

By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. If you do not agree with our Privacy Policy, please discontinue use of our Services immediately.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Canada and the applicable provincial laws of the province in which Scotia Connect is registered and operates, without regard to conflict of law provisions.

You irrevocably agree that the courts of the applicable Canadian province shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to the exercise of jurisdiction over you by such courts.

These Terms are subject to compliance with all applicable federal legislation of Canada, including but not limited to:

• The Canada Consumer Product Safety Act (S.C. 2010, c. 21);
• The Competition Act (R.S.C., 1985, c. C-34);
• The Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) (PIPEDA);
• The Canadian Anti-Spam Legislation (S.C. 2010, c. 23) (CASL);
• The Food and Drugs Act (R.S.C., 1985, c. F-27);
• Applicable provincial consumer protection legislation.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof ("Dispute"), the parties agree to first attempt to resolve the Dispute informally and in good faith. You agree to contact Scotia Connect at [email protected] with a written description of your Dispute before initiating any formal legal proceeding. Scotia Connect will attempt to respond to and resolve your Dispute within thirty (30) calendar days of receipt of your written notice.

13.2 Mediation

If the Dispute cannot be resolved through informal negotiation within thirty (30) days, the parties agree to submit the Dispute to non-binding mediation before a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties unless otherwise agreed in writing.

13.3 Legal Proceedings

If mediation fails to resolve the Dispute within sixty (60) days of the commencement of mediation proceedings, either party may pursue their legal remedies in the courts of competent jurisdiction as set forth in Section 12 of these Terms.

13.4 Small Claims

Notwithstanding the foregoing, either party may bring an individual action in small claims court in the applicable Canadian province for disputes that qualify under that court's jurisdictional limits, without first engaging in the informal dispute resolution process described above.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Services. Scotia Connect reserves the right, in its sole discretion, to terminate or suspend your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately.

Grounds for termination include, without limitation:

• Breach of any provision of these Terms;
• Conduct that Scotia Connect determines, in its sole discretion, to be harmful to other users, third parties, or Scotia Connect's interests;
• Fraudulent, abusive, or illegal activity;
• Non-payment of any amounts owed to Scotia Connect;
• Requests by law enforcement or other government agencies;
• Unexpected technical or security issues or problems;
• Extended periods of inactivity.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations.

15. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Scotia Connect. These links are provided for your convenience only. Scotia Connect has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit. Scotia Connect's inclusion of any link does not imply endorsement, approval, or affiliation with the linked website or service.

Your dealings with third-party merchants, payment processors, or delivery partners discovered through our Services are solely between you and such third parties. Scotia Connect shall not be liable for any loss or damage resulting from such dealings.

16. Force Majeure

Scotia Connect shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond Scotia Connect's reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, fires, earthquakes, or severe weather conditions;
• War, terrorism, civil unrest, or governmental actions;
• Strikes, labour disputes, or industrial action;
• Pandemics, epidemics, or public health emergencies declared by competent Canadian authorities;
• Failure of utility services, telecommunications networks, or internet service providers;
• Supply chain disruptions affecting the availability of food products or delivery services.

In such circumstances, Scotia Connect's obligations under these Terms will be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

17. Changes to Terms of Service

Scotia Connect reserves the right to modify, update, or replace these Terms of Service at any time at its sole discretion. We will notify users of material changes by:

• Posting the updated Terms on our website at scotia-connext.com with a revised "Last Updated" date;
• Sending an email notification to registered users at the email address associated with their account; and/or
• Displaying a prominent notice on our website.

Your continued use of the Services after any such modifications shall constitute your acknowledgment of the modified Terms and your agreement to abide and be bound by them. If you do not agree to the modified Terms, you must discontinue your use of the Services immediately.

It is your responsibility to review these Terms periodically. Scotia Connect encourages you to review this page regularly to stay informed of any updates. Changes will be effective immediately upon posting unless otherwise specified.

18. Severability

If any provision of these Terms is found by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and be enforceable.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision, and each provision shall be enforced to the maximum extent permitted by law. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Scotia Connect on the website, constitute the entire agreement between you and Scotia Connect with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services.

No oral representations, statements, or inducements shall be valid or binding upon Scotia Connect unless contained in a written agreement duly signed by an authorized representative of Scotia Connect.

20. Waiver

The failure of Scotia Connect to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Scotia Connect. A waiver of any default shall not constitute a waiver of any subsequent default of the same or different kind.

21. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms, in whole or in part, without Scotia Connect's prior written consent. Any attempted assignment without such consent shall be void and of no effect. Scotia Connect may assign or transfer these Terms and any of its rights and obligations under these Terms without restriction and without prior notice to you.

22. Electronic Communications

By using our Services and providing your email address, you consent to receiving electronic communications from Scotia Connect in compliance with the Canadian Anti-Spam Legislation (CASL). These communications may include order confirmations, account notifications, promotional emails (where you have provided express consent), and other information relating to the Services.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable Canadian law.

You may withdraw your consent to receive commercial electronic messages at any time by using the unsubscribe mechanism provided in each such message or by contacting us at [email protected]. Withdrawal of consent to receive commercial messages does not affect your receipt of transactional or service-related communications that are necessary for the operation of your account.

23. Accessibility

Scotia Connect is committed to making its website and Services accessible to all users, including those with disabilities. We strive to comply with applicable accessibility standards under the Accessibility for Ontarians with Disabilities Act (AODA) and equivalent provincial legislation across Canada. If you experience any difficulty accessing our website or Services, please contact us at [email protected] and we will make reasonable efforts to assist you.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the following details:

We will make every reasonable effort to respond to your inquiry within five (5) business days of receipt. For urgent matters related to food safety, please contact us immediately via email and mark your message as "URGENT – FOOD SAFETY."

© 2026 Scotia Connect. All rights reserved. Operated in Canada.