Privacy Policy

Last Updated: June 30, 2026

At Scotia Connect, we are committed to protecting the privacy and personal information of every individual who interacts with our business. We operate in full compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and we align our practices with internationally recognized standards such as the General Data Protection Regulation (GDPR) of the European Union. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. About Scotia Connect

Scotia Connect is a food business operating in Canada, dedicated to providing high-quality food products and services to our valued customers. We serve individuals, families, and organizations seeking reliable, safe, and enjoyable food experiences. Our digital presence at scotia-connext.com allows customers to explore our offerings, place orders, engage with our content, and contact us directly.

As a Canadian business, we recognize and respect our obligations under federal and provincial privacy laws to safeguard the personal information you entrust to us. This policy applies to all information we collect through our website, applications, in-person interactions, telephone communications, email correspondence, and any other means by which you engage with Scotia Connect.

Contact Information:

• Company Name: Scotia Connect
• Website: scotia-connext.com
• Email: [email protected]

2. Scope and Application of This Policy

This Privacy Policy applies to all individuals who:

• Visit or browse our website at scotia-connext.com
• Create an account or register for our services
• Place food orders through our platform
• Subscribe to our newsletters, promotions, or marketing communications
• Contact us through any communication channel, including email, phone, or contact forms
• Participate in surveys, contests, or promotional activities we organize
• Interact with us on social media platforms
• Provide feedback or reviews about our products and services

This policy does not apply to third-party websites, applications, or services that may be linked to from our website. We encourage you to review the privacy policies of any third-party platforms you visit, as we have no control over their data practices.

3. Information We Collect

We collect various types of personal information to operate our business effectively and provide you with the best possible service. The information we collect falls into several categories:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Date of birth (for age verification purposes)
• Email address
• Telephone number
• Mailing and delivery address
• Billing address
• Username and password (stored in encrypted form)
• Profile photograph (if voluntarily provided)

3.2 Transaction and Order Information

When you purchase food products or services through our platform, we collect:

• Order history and details
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Billing and payment records
• Delivery preferences and instructions
• Dietary preferences and food restrictions (voluntarily provided)
• Product reviews and ratings

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution and display settings
• Pages visited and navigation patterns on our website
• Time and date of visits
• Referring URLs (the page you visited before arriving at our site)
• Time spent on individual pages
• Links clicked
• Search terms used on our website

3.4 Location Data

With your consent, we may collect precise or approximate geographic location information to:

• Facilitate delivery services to your location
• Show you nearby services or promotions
• Improve the accuracy of our delivery estimates

You may disable location sharing through your device or browser settings at any time, though this may limit certain features of our service.

3.5 Communication Data

When you contact us or engage in communications with us, we may retain:

• Emails and correspondence records
• Records of telephone conversations (where permitted by law)
• Customer service chat logs
• Feedback, complaints, and survey responses

3.6 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 9 of this policy for detailed information about our cookie practices.

3.7 Marketing and Preference Data

We collect information about your preferences and interests, including:

• Marketing communication preferences
• Newsletter subscription status
• Participation in loyalty programs or promotions
• Survey responses and feedback

4. How We Use Your Information

Scotia Connect uses the personal information we collect for legitimate business purposes, always in accordance with applicable Canadian privacy laws. The legal bases for processing your information include your consent, contractual necessity, legal obligations, and our legitimate business interests.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and maintaining your profile
• Processing payments and managing billing
• Communicating order confirmations, updates, and delivery notifications
• Providing customer support and resolving disputes
• Managing returns, refunds, and complaints

4.2 Business Operations and Improvement

• Analyzing website usage patterns to improve our platform
• Conducting research and development on our food products and services
• Monitoring and improving website performance and security
• Training our staff and improving service quality
• Generating aggregated, anonymized analytics and reports

4.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional emails, newsletters, and special offers
• Inform you about new food products, seasonal menus, and services
• Invite you to participate in surveys, contests, or loyalty programs
• Deliver personalized advertisements and recommendations based on your preferences
• Retarget advertisements through online advertising platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

4.4 Legal Compliance and Safety

• Complying with applicable Canadian federal and provincial laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our terms of service and other agreements
• Protecting the rights, property, and safety of our customers, employees, and business

5. Disclosure and Sharing of Personal Information

Scotia Connect values your trust and does not sell your personal information to third parties. However, we may share your information in specific circumstances as described below:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These parties are contractually bound to use your data only as directed by us and in compliance with applicable privacy laws. These providers may include:

• Payment processors: To securely process your financial transactions
• Delivery and logistics partners: To fulfill food deliveries to your address
• Cloud computing and hosting providers: To store and manage our data infrastructure
• Email marketing platforms: To manage and distribute marketing communications
• Analytics providers: To analyze website usage and improve our services
• Customer support tools: To manage customer service interactions
• Fraud prevention services: To detect and prevent fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required or permitted to do so by law, including:

• In response to a court order, subpoena, or other legal process
• To comply with a lawful request from a government authority or regulatory body
• To protect against fraud or criminal activity
• When necessary to protect the vital interests of an individual
• In connection with an investigation of suspected or actual illegal activity

5.3 Business Transfers

In the event that Scotia Connect is involved in a merger, acquisition, reorganization, sale of assets, or other similar business transaction, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other parties when you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting us.

6. Data Security

The security of your personal information is a top priority at Scotia Connect. We implement a comprehensive set of administrative, technical, and physical security measures to protect your data against unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Security Measures

• Encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS protocol)
• Password Security: User passwords are stored using strong cryptographic hashing algorithms
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant payment gateways
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems
• Regular Security Audits: We conduct periodic security assessments and penetration testing of our systems
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis

6.2 Organizational Security Measures

• Employee training on privacy and data security best practices
• Confidentiality agreements for all staff handling personal information
• Data minimization practices — we only collect what is necessary
• Regular review and update of our privacy and security policies
• Incident response procedures in case of a data breach

6.3 Data Breach Notification

In the event of a data breach that poses a real risk of significant harm to individuals, Scotia Connect will notify the Office of the Privacy Commissioner of Canada (OPC) and affected individuals as required under PIPEDA's Breach of Security Safeguards Regulations. We will take prompt action to contain and remediate any security incidents.

While we take every reasonable measure to protect your information, please note that no method of data transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you transmit data to us at your own risk.

7. Your Privacy Rights

Under Canadian privacy law, specifically PIPEDA and applicable provincial legislation, you have important rights regarding your personal information. We are committed to honoring these rights promptly and transparently.

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon a valid written request, we will provide you with:

• Confirmation of whether we hold personal information about you
• A copy of the personal information we hold
• Information about how your data has been used and disclosed

We will respond to access requests within 30 days of receipt, or notify you if an extension is required.

7.2 Right to Correction

If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. We will update our records promptly and, where appropriate, notify any third parties to whom we have disclosed the information.

7.3 Right to Withdrawal of Consent

Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal. Please note that withdrawing consent may limit our ability to provide certain services to you.

7.4 Right to Erasure (Right to be Forgotten)

In certain circumstances, you may request the deletion of your personal information. We will honor such requests where there is no overriding legal obligation to retain the data. Reasons we may be required to retain data include legal compliance, dispute resolution, and enforcement of our agreements.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transmit that data to another service provider where technically feasible.

7.6 Right to Object to Marketing

You have the absolute right to opt out of receiving direct marketing communications from us at any time, free of charge, by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected]
• Updating your communication preferences in your account settings

7.7 How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to our Privacy Officer at:

We may need to verify your identity before processing your request to ensure the security and integrity of your personal information. We will respond to all requests within 30 days. If your request is complex or if we receive multiple requests simultaneously, we may extend this period by an additional 30 days, and we will notify you accordingly.

8. Data Retention

Scotia Connect retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Canadian law. The following general retention periods apply:

After the applicable retention period has expired, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Cookies and Tracking Technologies

Scotia Connect uses cookies, web beacons, pixel tags, and similar tracking technologies on our website to enhance your browsing experience, analyze website performance, and deliver relevant marketing content.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you interact with our platform. Cookies do not contain personally identifying information by themselves, but the data they collect may be combined with other information we hold about you.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including maintaining your shopping cart and login session. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated, anonymous data.
• Functional Cookies: Remember your preferences such as language settings, delivery address, and dietary preferences to improve your experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These require your consent.

9.3 Managing Your Cookie Preferences

You may manage or withdraw your consent to non-essential cookies through our cookie consent banner, which appears when you first visit our website. You may also configure your browser settings to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our dedicated Cookie Policy, available on our website at scotia-connext.com.

10. Canadian Anti-Spam Legislation (CASL) Compliance

Scotia Connect fully complies with Canada's Anti-Spam Legislation (CASL), which governs the sending of commercial electronic messages (CEMs) to Canadian recipients. We will only send you marketing emails and promotional communications if we have obtained your express or implied consent in accordance with CASL requirements.

Every marketing communication we send includes:

• Clear identification of Scotia Connect as the sender
• Our contact information
• A simple, functional unsubscribe mechanism

We will process unsubscribe requests within 10 business days of receipt, as required by CASL. Once you unsubscribe, we will cease sending commercial messages to you except where permitted by law.

11. Children's Privacy

Our food services and website are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18 without verifiable parental or guardian consent.

If you are under 18 years of age, please do not provide any personal information on our website or through our services without the knowledge and consent of your parent or legal guardian.

If we discover that we have inadvertently collected personal information from a child under the age of 18 without appropriate consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at [email protected].

12. International Data Transfers

Scotia Connect is based in Canada and primarily processes personal information within Canada. However, some of our third-party service providers, technology partners, and cloud infrastructure providers may be located in other countries, including the United States and other jurisdictions outside Canada.

When personal information is transferred outside of Canada, it may be subject to the laws of the receiving country, which may differ from Canadian privacy laws. Before transferring your data internationally, we take appropriate steps to ensure that adequate safeguards are in place, including:

• Entering into data processing agreements with standard contractual clauses
• Using service providers certified under recognized privacy frameworks
• Conducting privacy impact assessments where required
• Ensuring that receiving organizations maintain privacy standards comparable to those required under PIPEDA

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside Canada where our service providers may operate. We remain accountable for the protection of personal information transferred to third parties, in accordance with our obligations under PIPEDA.

For inquiries about our international data transfer practices or to obtain information about the safeguards we have implemented, please contact us at [email protected].

13. Third-Party Links and External Services

Our website may contain links to third-party websites, social media platforms, payment portals, and other external services that are not owned or operated by Scotia Connect. These links are provided for your convenience and information only.

We are not responsible for the privacy practices, content, or security of these third-party websites. When you leave our website by clicking a third-party link, any information you provide to that website is governed by its own privacy policy. We strongly encourage you to review the privacy policies of any external websites you visit before providing personal information.

Our website may integrate with social media platforms such as Facebook, Instagram, and other networks. If you interact with social media features on our website (such as "Like" or "Share" buttons), those platforms may collect information about your visit in accordance with their own privacy policies.

14. Applicable Canadian Privacy Laws

Scotia Connect's privacy practices are governed by the following Canadian legislative frameworks:

We also reference the General Data Protection Regulation (GDPR) as an international best practice standard to ensure our privacy practices meet the highest global benchmarks, particularly for any European residents who may interact with our services.

15. Filing a Privacy Complaint

If you have concerns about how Scotia Connect handles your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate privacy authority.

15.1 Contact Us First

We encourage you to contact us directly in the first instance to resolve your concerns:

We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

15.2 Office of the Privacy Commissioner of Canada (OPC)

If you are not satisfied with our response, or if you wish to escalate your complaint, you may contact the federal privacy regulator:

15.3 Provincial Privacy Commissioners

Residents of certain provinces may also file complaints with their provincial privacy commissioner, particularly in provinces with substantially similar privacy legislation such as Quebec (Commission d'accès à l'information), Alberta (Office of the Information and Privacy Commissioner of Alberta), and British Columbia (Office of the Information and Privacy Commissioner for BC).

16. Changes to This Privacy Policy

Scotia Connect reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users (where we have your email address)
• Request renewed consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy. If you do not agree with the updated terms, please discontinue use of our services and contact us to close your account.

17. Contact Information and Privacy Officer

Scotia Connect takes privacy seriously and has designated a Privacy Officer responsible for overseeing our compliance with applicable privacy laws. If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to reach out:

We are committed to addressing your privacy inquiries in a timely and transparent manner. All communications related to personal information and privacy are treated with the highest level of confidentiality.